Microsoft Helpdesk at Your Service
Decrease your Bottomline
CHALLENGES FACING SMBS
01
In-House Talent and Specialists
At Temrink, our certified Microsoft helpdesk professionals provide expert support tailored to your business needs. We help you bridge the talent gap by offering specialized assistance with Microsoft 365 applications and services, enabling you to focus on your core operations while maximizing productivity.
02
Information Technology Strategy and Management
Developing a robust IT strategy is crucial for effectively leveraging technology. Temrink’s team works with you to create and manage IT strategies that align with your business objectives. We ensure your Microsoft 365 deployment is optimized for efficiency and growth, providing continuous support to adapt to evolving business needs.
03
Security and Compliance Needs
Ensuring security and compliance is essential in today’s digital environment. Temrink provides comprehensive support to safeguard your Microsoft 365 environment. Our team implements best practices and compliance measures, helping you confidently protect your data and meet regulatory requirements.
Challenges Faced by In-House IT Teams
01
Talent Hunting
Finding the right talent can be a significant challenge. Temrink provides expert Microsoft helpdesk services, offering immediate access to skilled professionals. This ensures your business doesn’t face delays due to prolonged talent acquisition processes.
02
Talent Attrition
High turnover rates can disrupt operations. Temrink offers stable, continuous support with a dedicated team of Microsoft-certified experts, ensuring consistent service and knowledge retention for your business.
03
Single Point of Failure
Relying on a single individual or a small team for critical IT functions can be risky. Temrink mitigates this by providing a comprehensive support system with multiple experts, ensuring there’s always someone available to assist.
04
Specialist vs Generalist
Balancing the need for specialists and generalists can be difficult. Temrink’s team comprises professionals who offer specialized knowledge in Microsoft 365 applications while providing general IT support to cover all your business needs.
05
Conflict of Interest
Internal IT teams may face conflicts of interest that affect their performance. Temrink provides unbiased, professional support free from internal conflicts, focused solely on your business’s success.
06
Internal Politics
Office politics can hinder IT effectiveness. Temrink operates independently of your internal dynamics as an external helpdesk service, ensuring that your IT support is efficient, impartial, and solely focused on delivering results.
Information Technology Service – IT Functions Responsibilities
IT Infrastructure
At Temrink, we ensure that your IT infrastructure is robust and efficient. Our Microsoft helpdesk services cover the full spectrum of IT infrastructure management, from setup and configuration to maintenance and optimization, ensuring seamless operations and high availability.
Helpdesk, Issues Resolution & Escalation
Our dedicated Microsoft helpdesk team is available to address your IT issues promptly. We specialize in resolving problems quickly and efficiently, with a structured escalation process to ensure that complex issues are handled by the right experts, minimizing downtime and disruption to your business.
Change & Incident Management
Managing changes and incidents is crucial for maintaining business continuity. Temrink’s change and incident management services include planning, implementing, and monitoring changes within your IT environment, along with swift incident response to mitigate any impact on your operations.
Advantages of Temrink
01
Enhanced IT support with strategic planning and implementation
Temrink provides comprehensive IT support that goes beyond basic troubleshooting. Our strategic planning and implementation services ensure that your IT infrastructure aligns with your business goals, driving efficiency and growth.
02
Cost-effectiveness compared to in-house staffing.
Hiring and maintaining an in-house IT team can be costly. Temrink offers a more cost-effective solution by providing expert Microsoft helpdesk services at a fraction of the cost without compromising quality or expertise.
03
Scalability and flexibility to adapt to changed IT landscape
The IT landscape constantly evolves, and your business needs to adapt quickly. Temrink offers scalable and flexible solutions that grow with your company, ensuring you stay ahead of technological advancements and market demands.
WORKFLOW
01
Assess
Understand your business needs and comprehensively assess your current IT infrastructure. This step ensures we identify gaps and opportunities to align IT with your business goals.
02
Plan
We develop a strategic IT plan that is specifically tailored to your unique requirements. This plan is a roadmap that outlines the steps to achieve your business objectives, ensuring that our IT solutions are effective and aligned with your goals.
03
Design
Based on the strategic plan, create a detailed design of your IT infrastructure. This includes selecting the right technologies and crafting a solution that perfectly fits your business environment.
04
Implement
Set up and deploy the new IT infrastructure per the design. This phase involves installing, configuring, and integrating the chosen technologies to ensure seamless operation.
05
Support
Provide continuous operations management and support. Our team ensures your IT infrastructure runs smoothly, offering proactive maintenance and troubleshooting to keep your business running efficiently.
Who are we
Certified Consultants ready to help with Any Technical Issue
At Temrink, our certified Microsoft helpdesk professionals are always ready to assist you with any technical challenges. Our service are:
✓ Easy to use
We provide straightforward, user-friendly support that helps you resolve issues quickly.
✓ Cost Effective
Our solutions are designed to save your money compared to traditional in-house IT staffing.
Discover how our expertise and dedication can make a difference in your business.
Have Questions?
Frequently Asked
Questions
Is there a free trial available?
Our services come with a 14-day free trial period, during which you will have full access to all features.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. You can also switch between monthly and yearly plans.
What is your cancellation policy?
You can request a refund within 14 days of your purchase. Contact us and we will process your refund.
How does billing work?
We have a simple billing system that allows you to pay for services monthly or yearly.
How do I change my personal info?
You can update your name, email address and other personal information from the “Settings” section.
Can I get an invoice for my purchase?
Yes, you can. Please get in touch with our customer support and provide your purchase number.
Need expert guidance?
Are you struggling to find the solutions you need? Let our team assist you.